General Information


Can I get information concerning CHANEL financial results and strategy?

CHANEL is a private, independent company. Thus, the financial results and strategy are not featured in our communication. However, you can find extensive information about the Brand, its creators and its products by visiting the website.

Can I order products on the website or by mail?

There is no online sales service on our website.
We do not offer mail order services either.
Simply visit an authorized CHANEL point of sale included in the point of sale list by clicking here.

Can I receive a catalogue or brochure of your Fragrance and Beauty Products?

We're sorry, but CHANEL does not publish a catalog or brochure for its cosmetic products. You can find the most complete and recent information about our products by visiting the website.
You can also visit an authorized Chanel point of sale to receive personalized advice. You will find a list of our points of sale by clicking here.

How can I contact CHANEL to request an internship or work position?

Simply send a mail to the attention of "Direction des Ressources Humaines de CHANEL" :
Chanel Inc.
Postal Box 54
La Prairie (Quebec) J5R 3Y1

How can I find out the prices of CHANEL products?

The prices of CHANEL products are not fixed and are thus set by the authorized Brand retailers. CHANEL does not publish its prices. However, for informative purposes, you can find out the prices applied in CHANEL Boutiques. To do so, you can send an email to the following address: .

How can I receive advice on CHANEL products?

To receive product advice adapted to your needs, consult our Beauty Advisors in any authorized CHANEL point of sale. You can find the list of our points of sale on our website.

How can I receive samples?

In order for you to become familiar with our products and receive samples, you must visit an authorized CHANEL point of sale where a Beauty Advisor will help you and offer samples adapted to your skin needs. You can find the list of our points of sale on our website.

How can I stay informed of Fragrance and Beauty Product news at CHANEL?

Register on our website to receive regular e-mails about CHANEL beauty news.

What does the term "7th Amendment" mean?

The 7th Amendment is a European Cosmetic Directive that notably introduces the obligation of labeling on cosmetic products of the period after the product is opened and the 26 substances listed as allergenic. This will be instated as of March 2005.
Moreover, as of 11th September 2004, the 7th Amendment makes information concerning the possible undesirable effects of cosmetic products and the qualitative and quantitative composition of the formula (INCI list) of potentially dangerous substances available to the public of the 25 European member states who request it.

What is CHANEL's position in terms of environmental protection?

We were shareholders from the beginning in the eco-friendly Société Eco-Emballages packaging company, which has initiated networks to recuperate and improve household packaging.
Today, we participate in packaging waste recuperation programs in all European countries in which this is possible.
Moreover, we have developed our own worksites to limit the environmental impact of our packaging. This allows us to work in a systematic way in terms of standardized packaging.
Finally, we respect all environmental regulations, particularly in terms of our industrial sites.

Where can I buy CHANEL products?

You can find CHANEL products in all authorized points of sale included in the point of sale list by clicking here.

How can I provide any feedback or get access to the documents with respect to accessibility to Chanel products and services ?

Feedback regarding the way CHANEL INC. (Canada) provides access to services and products or questions about the Accessible Customer Service Policy can be made by email, phone or by regular mail:

Sending an email to
Calling us at 1-888-924-2635
Writing us at: Chanel Inc.
Postal Box 54
La Prairie (Québec) J5R 3Y1

Can I receive annual reports or marketing information?

Since Chanel is a privately owned company, we are unable to provide annual reports and/or marketing information. We would, however, be happy to mail you our latest product brochure. Please call (800) 550-0005 to request your brochure.

Does Chanel provide a makeup certification program or a makeup training class?

Chanel provides product and application training for all store employees that are assigned to represent the CHANEL line. If you would like to receive a complimentary makeup application from a skilled Beaute Analyste, please visit your nearest CHANEL counter. To find the store location nearest you, use our convenient Store Locator at:

How can I find out how to sell CHANEL Fragrance and Beaute products in my store?

To receive information concerning the sale of CHANEL Fragrance and Beaute products, we recommend that you contact the Sales Department at (212) 688-5055.

How can I learn more about Coco Chanel?

Mademoiselle Chanel revolutionized women's fashion with inventions such as trousers for women, the little black dress, the tweed suit, the two-tone shoe and the first shoulder bag.

How can I learn more about Karl Lagerfeld?

Karl Lagerfeld, Artistic Director of CHANEL Haute Couture, Ready-to-Wear and Accessories, joined Chanel in 1983, twelve years after Mademoiselle Chanel passed away in 1971. Karl Lagerfeld has adopted Goethe's famous motto: "Build a better future by expanding on elements of the past." At Chanel he has changed nothing and everything, interpreting Chanel in his own way with elegance and wit. He would have certainly met Mademoiselle's approval, since her ideas also often created mini-revolutions before becoming the industry standard.

Where can I purchase CHANEL products?

CHANEL items are sold exclusively at CHANEL Boutiques, through department stores and specialty boutiques. CHANEL Fragrance and Beaute products can also be purchased on-line at the CHANEL Boutique at . To find the retail location nearest you or a CHANEL Boutique address, please visit our store locator at: Or, you can call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We recommend that you contact the store to confirm that it has the item you are looking for. You can also contact a CHANEL Boutique directly at one of the phone numbers listed below. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY (Soho) (212) 334-0055 New York, NY (Mid-town) (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055

Who do I contact regarding employment with Chanel, Inc.?

Listed below are the contact addresses and fax numbers of our Human Resources divisions in the U.S.A. Chanel, Inc. Fashion - Human Resources Nine West 57th Street New York, NY 10019 Fax: 212-303-5728 Chanel, Inc. Fragrance Beaute - Human Resources Nine West 57th Street New York, NY 10019 Fax: 212-303-5943 Chanel, Inc. Manufacturing and Distribution - Human Resources 876 Centennial Avenue Piscataway, NJ 08854 Fax: 732-980-2058

Fragrances always "fade" on me. What should I do?

To preserve the integrity of the original fragrance, we recommend that you do not apply your fragrance directly to your skin, but to the inside or lining of your clothes.

How can I keep my fragrance for as long as possible without it losing its original character?

The traditional enemies of fragrance are heat, air and light. So we suggest you always close your perfume bottle tightly, if possible keep it in its original packaging (if there is too much light in the place where you store it) and, of course, keep it away from any source of heat. By following these simple rules, your fragrance will keep for several years.

How can I obtain CHANEL fragrance miniatures?

CHANEL currently produces very few miniatures, and these are only made for the parfums. However, the Brand regularly provides authorized CHANEL perfumeries with samples of eau de toilette and eau de parfum in the form of mini-sprays, so you can discover the fragrances.
To find your nearest authorized CHANEL point of sale, see the Store Locator section of our website.

How do you choose your fragrance?

Choosing a fragrance is something very personal and we tend to choose our fragrance based on our habits or olfactory memory. This memory is often linked to our emotions or even our lifestyle. If you would like some help in choosing a CHANEL fragrance, we recommend that you visit one of the brand's authorized points of sale. An in-depth discussion with one of our Beauty Advisors will help guide you. To find your nearest authorized CHANEL point of sale, we suggest you consult the Store Locator section of our website. You will also find a description of all our fragrances in the Fragrance section of our website.

I can no longer smell my fragrance when I've been using it for some time. What should I do?

First of all, this is quite normal and due to the fact that you have become accustomed to the scent. As a result, you can no longer perceive it on yourself as you used to. But don't worry - other people will still be able to smell your scent. There is a simple way to enhance your usual scent if you wish: use one or two complementary products from the fragrance range, such as a body cream or lotion. These leave a delicate fragrant film on your skin, so you can sense your fragrance all day long. The Fragrance section of our website presents all our fragrances and complementary products.

What is the difference between the parfum, eau de parfum and eau de toilette?

All three have the same olfactory base, but each formulation varies in terms of accords, enhancing or optimizing the effects sought by the perfumer. Their concentrations are also often different and more appropriate for certain lifestyles. The parfum is traditionally reserved for evening use, while the eau de parfum or eau de toilette tends to be worn in the daytime.

Where and how should you apply fragrance?

There are two ways of applying fragrance:

  • Directly to the skin, to pulse points such as the wrist or neck to intensify the fragrance. The alchemy between your fragrance and your skin will add a very personal seductive touch.
  • To your clothes, to preserve the integrity of the original fragrance. Be careful however: some fabrics are delicate and perfume can stain them. Because of this, we recommend that you always apply fragrance to the inside or lining of your clothes.

  • Where can I find your fragrances N°22, Cuir de Russie, Gardénia and Bois des Iles?

    You can find new releases of the fragrances of Mademoiselle CHANEL, created in the 1920s, exclusively in CHANEL Boutiques.
    Our staff there will be happy to help you discover the fragrances.
    To find your nearest CHANEL Boutique, see the
    Store Locator section of our website.

    Can I apply makeup every day without damaging my skin?

    All makeup products are designed to be non-occlusive on the skin. Therefore, you can use makeup every day. But there's one indispensable rule: you must perfectly remove your makeup every night. This essential key is one of the secrets of lovely skin.

    Can I use a waterproof mascara all year long without damaging my lashes?

    Don't worry, waterproof mascaras are formulated to prevent lash damage. But be sure to remove lash makeup with a specific makeup remover such as Démaquillant Yeux Intense. Our makeup removers are enriched for the beauty of your lashes.

    How can I buy the "star product of the season" when it is sold out?

    When the product is gone, it's gone! This is a limited edition, a very "trendy" fashion product with preset quantities. The only solution: keep an eye out each season by reading the press or visiting our CHANEL website to discover the latest creations. If you fall in love with the product, don't hesitate to visit an authorized CHANEL point of sale, which you can find by clicking here.

    How can I find my own makeup style?

    Makeup often reveals your personality or simply your mood. In reality, finding your style is knowing how to look at fashion and select only the factors that suit and please you. There are a few basic rules, for example, the choice of foundation. Then, listen to your moods and desires, the season and the messages you want to express to others. There are two ways to approach makeup: one is reasonable - makeup enhances your beauty or natural radiance - and the other is more playful - a game that expresses your mood of the moment.

    How can I make my lipstick hold longer?

    Use a lip pencil to trace the contour of your lips and color them in before applying your lipstick. The color will hold much better. Then apply your lipstick. Absorb excess product with tissue and lightly powder your lips. Finally, apply your lipstick again for budge-proof results.
    One last tip: we recommend using LIP CORRECTION lip care. This lip care is specifically formulated to prevent lips from cracking and lipstick from "bleeding".

    How do I apply blush?

    Choose light shades to illuminate your complexion or dark shades to structure your face. Apply blush with a brush on the top of cheekbones for light shades and in the hollow of cheekbones for darker shades. This interplay of light and shadow gives relief to your makeup.

    How do I apply my foundation?

    The creators of CHANEL makeup recommend applying foundation with your fingertips.
    Release foundation on the back of your hand for easy application.
    Dab it on with the fingers of your other hand, starting at the center of the face and smoothing outwards.

    How do I keep my makeup from fading during the day?

    The two most common reasons for this occurrence are the choice of an inappropriate texture or poorly prepared skin. Makeup bases help ensure perfect hold.
    One tip: If you go out in the evening and are prone to excess sebum, press an ice cube to your face and pat dry with a tissue. This will set your makeup and stimulate your radiance. Works like magic!

    How should I apply evening makeup?

    Evening makeup is different from day makeup. In the evening, you should choose a lighter foundation shade for greater radiance. You can also accentuate eye and lip makeup, which is enhanced by a light complexion.

    How should I choose my foundation?

    You should choose your foundation according to the desired makeup result and your skin profile.
    It is important to know your skin type in order to choose the texture of your foundation: fluid, cream or compact. Your skin should feel comfortable, pleasant and free.
    Always choose a foundation in a tone slightly lighter than your natural skin tone for a more luminous effect. A dark foundation hampers the beauty of your complexion.

    Are you dressed up or casual?
    You don't dress in the same way for the office, to go out or during weekends.
    The same applies to the complexion. The makeup result can vary depending on your needs.

    A Beauty Advisor will help you target your needs and desires in any authorized CHANEL point of sale, which you can locate by clicking here.

    My eyeshadow doesn't hold long. How can I make it stay put?

    Do not apply cream to your eyelids. Absorb excess sebum with a tissue, then lightly powder eyelids with loose powder. To reinforce hold, you can also dampen the eyeshadow, in the case of Quatre Ombres, Ombre Unique and Irréelle Ombre.
    Dry applicator well before putting it back in the case.

    What shade of powder should I choose?

    The creators of CHANEL makeup always recommend a shade lighter than your natural skin tone, just like foundation. This lights up your complexion and makes it more translucent.

    Can you use moisturizer under your sunscreen ?

    There is no contraindication. On the contrary, a sunscreen should complement your daily skincare products. We recommend that you apply your usual moisturizer in the morning then wait a few minutes before applying your sunscreen.

    From what age should we start acting to prevent the signs of aging ?

    From as early as age 25 cell renewal slows down and the first signs of aging occur, although they may be invisible at first. From this age, we suggest that you use the AGE DELAY skincare products: the serum, the eye gel and the daily moisturizers. These products protect the face against harsh environmental elements, actively prevent the effects of aging and correct the first signs of aging.

    How can I choose the skincare products that are best for me ?

    A skincare product is even more effective when it acts with precision on your skin. To choose the products most suitable for you and to identify your skin's needs, we suggest that you complete the PRECISION Diagnosis. Developed by CHANEL Research, the PRECISION Diagnosis takes into account both your lifestyle and the characteristics of your skin. It is a highly dependable tool that can recommend the products perfectly adapted to your skin type.
    There are several ways for you to complete the Diagnosis: online, at our website (PRECISION Diagnosis) or by visiting an authorized CHANEL PRECISION point of sale (see the Store Locator section of our website).

    How long can I keep my skincare product once it has been opened ?

    Our products are formulated so that they can be used for a period of at least 30 months.
    After using your product for the first time, we suggest you look at the "Period After Opening" symbol - an open jar with a number of months written on it, which will soon be included on all relevant products. This additional information aims to let the consumer know how long they can use the product for in normal conditions and for optimum results.

    How often should I repeat my PRECISION Diagnosis ?

    As a general rule, we advise you to repeat your diagnosis at least twice a year, when the seasons change, or again, when you replace one of your CHANEL PRECISION products.
    However, there are other factors that can change your skin, such as convalescence, stress, a specific climatic environment or simply a change in lifestyle. It is therefore preferable that you repeat your PRECISION Diagnosis to see if your skin's needs have changed.

    How often should you use a face mask ?

    Today, there are several types of face masks to meet different skin needs. As a general rule, you can use a face mask one to three times a week. If you would like a more precise answer that is truly tailored to your skin's needs, we suggest you visit an authorized CHANEL PRECISION point of sale, where a Beauty Advisor will be able to give you all the information you need. To find your nearest store, click here.

    I have sensitive skin. What do you suggest I should use ?

    Skin sensitivity has been studied by CHANEL's fundamental research center, the CE.R.I.E.S.*, which has shown that there are several types of sensitivity: contact sensitivity, environmental sensitivity and sun sensitivity. In order to determine exactly what type of skin sensitivity you have, we suggest you complete the PRECISION Diagnosis for a highly precise product recommendation. There are several ways for you to take the Diagnosis: online at our website (PRECISION Diagnosis) by visiting an authorized CHANEL PRECISION point of sale see the Store Locator section of our website).

    * The CHANEL Epidermal and Sensory Research and Investigation Center

    In what order should I use my skincare products ?

    Generally speaking, you should apply skincare products in the following order: cleanser, toner, serum (if your product recommendation includes the use of two serums, we advise you to use one in the evening and the other in the morning) then your daily moisturizer. However with some products this order of application can change, so it is worth seeking advice from your authorized CHANEL PRECISION point of sale. To find your nearest point of sale, see the Store Locator section of our website.

    Is it important to use a night cream ?

    Studies have shown that cell renewal is more active at night. The skin is more receptive and active ingredients are therefore more effective. A night cream enables the skin to regenerate itself more effectively, but it must also suit your skin profile. So don't deprive your skin of a night cream - especially since these are now available with delicately perfumed, non-greasy textures. The only trace they leave on the face is an instant feeling of comfort.
    CHANEL PRECISION anti-aging night creams are formulated to work in synergy with the day creams (ULTRA CORRECTION...).