PRIVACY POLICY

1. Privacy

The Chanel companies worldwide ("CHANEL") recognize the importance of protecting the privacy of all consumers (“you” or “user”) who visit the CHANEL hosted or sponsored websites. 
We also believe it is important to inform you about how we will use your personal information, and to give you choices about how this data will be used. For these reasons, we encourage you to read this Privacy Policy carefully.

This Privacy Policy is directed and applicable to individuals who visit those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as mini-sites or pages on third party social networking services, directed at consumers in Canada (collectively the “Sites”), including those portions of the CHANEL website accessible by going to www.chanel.com and placing your cursor at or rolling over “English” and selecting “Canada” from the listing that appears above “English” or by placing your cursor at or rolling over “Français” and selecting “Canada” from the listing that appears above “Français”. 

This Privacy Policy applies only to information collected by us via the Sites and does not extend to any other website, including other CHANEL country-specific pages or region-specific pages intended for non-Canadian users.

The laws of Canada shall apply to the collection of Personal Information (as defined below in section 3.a.) through the Sites.

2. Processing of Information Outside of Canada

Personal Information collected and administered by us under the present Privacy Policy may be processed and stored outside of Canada by a third-party processor, and such Personal Information may be subject to disclosure in accordance with the laws applicable in the jurisdiction in which the information is processed or stored.  These laws may not provide a level of protection equivalent to Canadian privacy laws or equivalent to the laws in your home country, if you are outside Canada and are accessing web pages intended for Canadian consumers.  We may also transfer your Personal Information to other countries for the purposes described below.

3. Collection and Use of Information

a. Personal Information

While users can view the Sites by browsing anonymously, we collect identifiable personal information (“Personal Information”) about Sites users when they voluntarily register or otherwise sign up with the Sites, contact us via the Sites, or voluntarily provide Personal Information to make purchases from the Sites, as applicable. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of Chanel products, as applicable. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases, as applicable.  We may combine Personal Information we collect on the Sites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 7 below.

Except where otherwise required or permitted by law, we limit the collection of Personal Information to what is necessary to effectively maintain our business relationship with you.  We limit our use and disclosure of Personal Information to what is necessary to fulfill the purposes identified to you under this Privacy Policy.  Your Personal Information is only kept as long as necessary to satisfy the purpose or purposes for which it was collected, or to allow us to fulfill legal, regulatory or business record retention requirements.

b. Non-Personal Information

We collect certain aggregate and non-personal information when you visit the Sites. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.

We also may collect aggregate and non-personal information through “cookies” or “web beacons,” as explained below.

Cookies: Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the websites are of greatest interest to the user. The deposit of cookies by the Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.

Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some of the functionality of the Sites may be impaired.

Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or websites, and by gathering information about the sites you visit before and after visiting our websites. We use log files to store the data that is collected through Web beacons.

4. Sharing of Personal Information

You consent to our disclosure of any Personal Information about you to a party unaffiliated with us if (i) we are required to do so by law or legal process, including a validly issued subpoena, warrant or court order; (ii) we are required to do so by law enforcement authorities or other government officials; (iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity; (iv) we reasonably believe that you have used the Sites or information obtained from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.

We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering the Sites, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, if applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you.  Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 7 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal or contractual obligations.  For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.

5. Withdrawal of Consent

You may withdraw your consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy at any time, subject to certain legal restrictions and reasonable notice to us.  Note that if you withdraw your consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy, we may no longer be able to provide you with access to and use of certain portions of or services available on the Sites.

6. Security

Protecting your Personal Information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information in our custody or control from unauthorized access, use and disclosure, using security measures that are appropriate having regard to the sensitivity of the information. 

 

7. Updating Your Personal Information and Opting Out of Marketing Communications

We will establish and maintain a file of the Personal Information that we have pertaining to you for the purposes described in this Privacy Policy, as amended from time to time. You may contact us at 1-888-924-2635 for assistance in updating your Personal Information.

You may choose to unsubscribe from marketing emails by sending an email to canada-pvp@chanel-corp.com or by utilizing the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective. If you choose to opt-out not only of emails, but all other forms of marketing communications as well, please contact us at 1-888-924-2635.

Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.

8. Corporate Change of Control

Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.

9. Children’s Privacy

The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old or knowingly distribute such information. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 12 so that we may delete the child’s Personal Information from our files.


10. Changes to This Privacy Policy

We reserve the right, in our sole discretion, to modify, alter or otherwise update this Privacy Policy at any time and you agree to be bound by such modifications, alterations or updates. We will take reasonable steps to notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our Sites constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.


A current copy of the Privacy Policy will also be available by sending a written request to the email and regular mail addresses set out in section 11 below.


11. Contacting Us

If you have any questions or comments about this Privacy Policy, or if you would like to review or update any information we have about you, please contact us by:



LAST UPDATED: October 2011
EFFECTIVE SINCE: 2006

© CHANEL, 2011 All Rights Reserved.