FAQFAQ

  • WHERE CAN I BUY CHANEL FINE JEWELRY?

    All CHANEL Fine Jewelry collections are available exclusively in CHANEL Fine Jewelry Boutiques. A limited assortment are also available at select CHANEL Fashion Boutiques.
    To find the CHANEL Fine Jewelry Boutique nearest you, please visit our store locator.

  • WHERE CAN I HAVE MY CHANEL FINE JEWELRY PIECE CHECKED OR REPAIRED?

    You are advised to pay special attention to the maintenance of your jewelry :
    • Stone-settings should be checked every two years
    • Pieces of jewelry should be cleaned regularly
    • The mounting of Pearls should be checked every year
    To schedule a regular maintenance of your CHANEL Fine Jewelry or any reconditioning or repairs that may be necessary, contact one of our CHANEL Fine Jewelry Boutiques.
    To find the address of the CHANEL Fine Jewelry Boutique nearest you, please visit our store locator.

  • HOW CAN I ENSURE THE CORRECT MAINTENANCE OF MY CHANEL FINE JEWELRY PIECE?

    CHANEL Fine Jewelry's unique know-how guarantees products of exceptional quality.
    Regular wearing of a piece of jewelry may nevertheless lead to the appearance of marks on the piece caused by contact with the skin, extraneous contact, pollution, etc...

    1. CLEANING YOUR JEWELRY
    In order to clean your jewelry, rub the surface delicately with a soft brush and warm soapy water, then rinse it carefully and dry it with a soft cloth. This will enable you to revitalize the brilliance of your jewel without damaging it.
    It is important not to carry out this kind of cleaning in the case of pearls and emeralds, which risk being damaged by any substance other than water alone. We therefore advise you to entrust the maintenance of these pieces to our experts at one of our CHANEL Fine Jewelry Boutiques.

    2. SPECIAL MAINTENANCE IN THE CASE OF JEWELRY INCLUDING DIAMONDS OR PEARLS
    Diamonds are gems of exceptional hardness. Ensure that you do not keep a piece set with diamonds alongside your other jewels, which could be scratched or damaged as a result.

    It is recommended that particular attention be paid to your pearls, since they are an organic material that is very sensitive to chemical substances. For this reason, and in order to prevent your pearls from losing their orient, ensure you do not expose them to contact with cosmetic products in danger of damaging them (perfumes, suncreen, etc.). You should also keep your pearls separate from other jewels.

    For further information or advice concerning the maintenance of your CHANEL jewelry, contact us or visit one of our CHANEL Fine Jewelry Boutiques. To locate a CHANEL Fine Jewelry Boutique, please visit our store locator.

  • HOW LONG HAS CHANEL BEEN CREATING FINE JEWELRY?

    The history of CHANEL Fine Jewelry began one evening in 1932. At her mansion in the Rue du Faubourg Saint-Honoré, Mademoiselle Chanel exhibited her first collection built around five themes: Comete, Ruban, Franges, Soleil and Plumes.

    CHANEL Fine Jewelry demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.

  • ARE ALL CHANEL FINE JEWELRY PIECES IN 18K GOLD?

    CHANEL Fine Jewelry creations are made from the most precious materials and the rarest stones.

    18K gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewelry.

    All CHANEL Fine Jewelry pieces are in either 18K gold or Platinum 950.

    To learn more about the materials from which CHANEL Fine Jewelry pieces are made, please visit the Glossary.

  • IS THERE A WARRANTY FOR CHANEL FINE JEWELRY PIECES AND WHAT COVER DOES IT PROVIDE?

    Each CHANEL Fine Jewelry piece is subject to the legal warranties currently enforced. The following are not covered by these warranties:
    • Damage resulting from accidents or from inappropriate or abusive use of a piece of jewelry
    • Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewelry boutique
    • The consequences of normal wear and the aging of a piece of jewelry

    Over and beyond the duration of this guarantee, however, CHANEL accompanies your ownership of your piece of jewelry by performing all possible repairs.


    You may visit any CHANEL Fine Jewelry Boutique in order to allow one of our experts to examine your jewelry.To find your nearest Boutique, please visit our store locator.

  • WHAT TYPE OF DIAMONDS DOES CHANEL USE?

    In its constant search for perfection, CHANEL Fine Jewelry includes in the diamond selection process an examination by an expert gemologist who takes the time to examine each gem. In this way, CHANEL Fine Jewelry offers exceptional diamonds that are among the finest in the world.

    THE QUALITY CRITERIA FOR DIAMONDS (4Cs)

    Diamonds come in a variety of colors, ranging from the so-called "colorless", whose coloration is classified in accordance with an internationally recognized scale, to those rarer cases of diamonds with clearly-defined colors, such as yellow, blue, pink, Champagne, black or green.

    A diamond's quality depends on the perfect combination of 4 criteria, known as "the 4Cs", which are subject to endless variations that make each stone unique.

    CLARITY
    The clarity of a diamond is determined by the number and the size of visible inclusions in the stone.

    COLOR
    Ideal diamonds are generally distinguished by the absence of color. Thus the more colorless a diamond is, the rarer and more precious it is.

    An international standard attributes the letter "D" to totally colorless diamonds, with the remaining letters used to measure tints appearing in the stone.

    CUT
    The cut is the element which enhances a diamond's qualities, thus revealing its incomparable brilliance. Excellent proportions combined with perfectly symmetrical facets enable light to be captured and to reveal the carefully-selected stone's true brilliance.

    CARAT
    The word "carat" refers to the seeds of the carob tree, used in Antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams.

    • Schema 1: Clarity
    • Schema 2: Color
    • Schema 3: Carat


    CERTIFICATION

    For each centre diamond of a weight equivalent to or greater than 0.25 carats, CHANEL Fine Jewelry provides a certificate issued by the internationally renowned laboratory of the GIA (Gemological Institute of America).(In exceptional cases, certain certificates are issued by the HRD: "Hoge Raad voor Diamant").
    This certificate is a veritable identity card for each stone, indicating its composition in terms of the 4Cs, but also providing a body of supplementary information attesting to the exceptional quality of a CHANEL Fine jewelry diamond.

    CHANEL Fine jewelry encourages respect for strict ethical standards in terms of sourcing.
    All diamonds sold in CHANEL Fine jewelry Boutiques come from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations.
    Under the guarantee system instituted by this process, each partner undertakes to provide a certificate attesting in writing that the diamonds are sourced from non-conflict countries.
    This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.
    www.kimberleyprocess.com

  • HOW CAN I OBTAIN A CHANEL FINE JEWELRY CATALOG?

    You can obtain a catalog in any CHANEL Fine Jewelry Boutique. To find the Boutique nearest you, please visit our store locator.

  • HOW CAN I CHOOSE THE RIGHT SIZE FOR MY CHANEL FINE JEWELRY PIECE?

    In order to help you to choose the size that fits you perfectly, our expert advisers are ready to help you in all CHANEL Fine Jewelry Boutiques.

    To find the Boutique nearest you, please visit our store locator.

  • IS IT POSSIBLE TO ADJUST THE SIZE OF MY CHANEL FINE JEWELRY PIECE?

    For any adjustments you may wish to have made to your CHANEL Fine Jewelry piece, speak to one of our experts in any CHANEL Fine Jewelry Boutique. To find the Boutique nearest you, please visit our store locator.