FAQFAQ

  • CAN I GET INFORMATION CONCERNING CHANEL FINANCIAL RESULTS AND STRATEGY?

    CHANEL is a private, independent company. Thus, the financial results and strategy are not featured in our communication. However, you can find extensive information about the Brand, its creators and its products by visiting the website.

  • CAN I ORDER PRODUCTS ON THE CHANEL.COM WEBSITE OR BY MAIL?

    There is no online sales service on our www.chanel.com website.
    We do not offer mail order services either.
    Simply visit an authorized CHANEL point of sale by using our store locator.

  • CAN I RECEIVE A CATALOGUE OR BROCHURE OF YOUR FRAGRANCE AND BEAUTY PRODUCTS?

    We're sorry, but CHANEL does not publish a catalog or brochure for its cosmetic products. You can find the most complete and recent information about our products by visiting the website.
    You can also visit an authorized Chanel point of sale to receive personalized advice. You will find a list of our points of sale on our store locator.

  • HOW CAN I CONTACT CHANEL TO REQUEST AN INTERNSHIP OR WORK POSITION?

    Simply send a mail to the attention of "Direction des Ressources Humaines de CHANEL" :
    55 Marie-Victorin Boulevard, Candiac, Québec J5R 1B6.

  • HOW CAN I FIND OUT THE PRICES OF CHANEL PRODUCTS?

    The prices of CHANEL products are not fixed and are thus set by the authorized Brand retailers. CHANEL does not publish its prices. However, for informative purposes, you can find out the prices applied in CHANEL Boutiques. To do so, you can send an email to the following address: chanel.canada@chanel-corp.com

  • HOW CAN I RECEIVE ADVICE ON CHANEL PRODUCTS?

    To receive product advice adapted to your needs, consult our Beauty Advisors in any authorized CHANEL point of sale. You can find the list of our points of sale on our store locator.

  • HOW CAN I RECEIVE SAMPLES?

    In order for you to become familiar with our products and receive samples, you must visit an authorized CHANEL point of sale where a Beauty Advisor will help you and offer samples adapted to your skin needs. You can find the list of our points of sale on our store locator.

  • HOW CAN I STAY INFORMED OF FRAGRANCE AND BEAUTY PRODUCT NEWS AT CHANEL?

    Register on our website to receive regular e-mails about CHANEL beauty news.

  • WHAT DOES THE TERM "7TH AMENDMENT" MEAN?

    The 7th Amendment is a European Cosmetic Directive that notably introduces the obligation of labeling on cosmetic products of the period after the product is opened and the 26 substances listed as allergenic. This will be instated as of March 2005.
    Moreover, as of 11th September 2004, the 7th Amendment makes information concerning the possible undesirable effects of cosmetic products and the qualitative and quantitative composition of the formula (INCI list) of potentially dangerous substances available to the public of the 25 European member states who request it.

  • WHAT IS CHANEL'S POSITION IN TERMS OF ENVIRONMENTAL PROTECTION?

    We were shareholders from the beginning in the eco-friendly Société Eco-Emballages packaging company, which has initiated networks to recuperate and improve household packaging.
    Today, we participate in packaging waste recuperation programs in all European countries in which this is possible.
    Moreover, we have developed our own worksites to limit the environmental impact of our packaging. This allows us to work in a systematic way in terms of standardized packaging.
    Finally, we respect all environmental regulations, particularly in terms of our industrial sites.

  • WHERE CAN I BUY CHANEL PRODUCTS?

    You can find CHANEL products in all authorized points of sale included in the point of sale list on our store locator.