FAQFAQ

  • WHERE CAN I BUY CHANEL FINE JEWELLERY?

    All CHANEL Fine Jewellery collections are available exclusively in CHANEL Fine Jewellery Boutiques.
    The ULTRA collection is also available at selected CHANEL Fashion Boutiques.
    To find the CHANEL Fine Jewellery Boutique nearest you, please visit our store locator.

  • WHERE CAN I HAVE MY CHANEL FINE JEWELLERY PIECE CHECKED OR REPAIRED?

    You are advised to pay special attention to the maintenance of your fine jewellery:

    • Stone settings should be checked every two years
    • Jewellery items should be cleaned regularly
    • The mounting and stringing of pearls should be checked every year

    To schedule a regular maintenance of your CHANEL Fine Jewellery or any reconditioning or repairs that may be necessary, contact one of our CHANEL Fine Jewellery Boutiques.
    To find the CHANEL Fine Jewellery Boutique nearest you, please visit our store locator.

  • HOW CAN I ENSURE THE CORRECT MAINTENANCE OF MY CHANEL FINE JEWELLERY PIECE?

    The unique expertise of CHANEL Fine Jewellery guarantees products of exceptional quality. Regular wearing of an item of jewellery may nevertheless lead to the appearance of marks on the piece caused by contact with the skin, extraneous contact, pollution, etc.

    1. Cleaning your fine jewellery

    In order to clean your jewellery, rub the surface delicately with a soft brush and warm soapy water, then rinse it carefully and dry it with a soft cloth. This will enable you to revitalise the brilliance of your piece of jewellery without damaging it.

    It is important not to carry out this kind of cleaning in the case of pearls and emeralds, which risk being damaged by any substance other than water alone. We therefore advise you to entrust the maintenance of these pieces to our experts at one of our CHANEL Fine Jewellery Boutiques.

    2. Special maintenance in the case of fine jewellery including diamonds or pearls.

    Diamonds are gems of exceptional hardness. Ensure that you do not keep a piece set with diamonds alongside your other jewels, which could be scratched or damaged as a result.

    It is recommended that particular attention be paid to your pearls, since they are an organic material that is very sensitive to chemical substances. For this reason, and in order to prevent your pearls from losing their lustre, ensure you do not expose them to contact with cosmetic products as these will damage them (perfumes, suncream, etc.). You should also keep your pearls separate from other jewels.

    For further information or advice concerning the maintenance of your CHANEL jewellery, visit one of our CHANEL Fine Jewellery Boutiques. To locate a CHANEL Fine Jewellery Boutique, please visit our store locator.

  • HOW LONG HAVE CHANEL BEEN MAKING FINE JEWELLERY?

    The history of CHANEL Fine Jewellery began one evening in 1932. At her mansion in the Rue du Faubourg Saint-Honoré, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.

    When CHANEL revived this expertise in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the "Bijoux de Diamants" collection.

    In 1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Fine Jewellery & Watch Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré home to the Rue Cambon and then onto the Ritz.

    This move also marked CHANEL's appearance alongside its peers, the greatest names in jewellery, in the strategic heart from which luxury radiates throughout the world. CHANEL Fine Jewellery demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.

    In this 21st century, CHANEL constantly projects itself into the future after the manner of its founder, who used to say: "I want to be associated with what is yet to come." In this way, CHANEL rolls back the frontiers of luxury.
    Behind the elegant facade designed by Jules Hardouin-Mansart, a new Boutique now develops the major themes first proposed at that original exhibition at the CHANEL mansion.

  • ARE ALL CHANEL FINE JEWELLERY PIECES IN 18K GOLD?

    CHANEL Fine Jewellery creations are made from the most precious materials and the rarest stones.

    18K gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewellery.
    All CHANEL Fine Jewellery pieces are in either 18K gold or Platinum 950.

    To learn more about the materials from which CHANEL Fine Jewellery pieces are made, please visit the CHANEL glossary.

  • WHAT DIAMONDS DO CHANEL FINE JEWELLERY USE?

    In its constant search for perfection, CHANEL Fine Jewellery includes in the diamond selection process an examination by an expert gemmologist who takes the time to examine each gem. In this way, CHANEL Fine Jewellery offers exceptional diamonds that are among the finest in the world.

    THE QUALITY CRITERIA FOR DIAMONDS (4C)

    Diamonds come in a variety of colours, ranging from the so called "colourless" diamonds whose colour is classified according to an internationally recognised scale, to those rarer cases of diamonds with clearly-defined colours, such as yellow, blue, pink, champagne, black or green.

    A diamond's quality depends on perfect combinations of 4 criteria, known as the "4Cs", which are subject to endless variations that make each gem unique:

    CLARITY
    The clarity of a diamond is determined by the number and the size of visible inclusions in the stone.

    COLOUR
    Ideal diamonds are generally distinguished by the absence of colour.
    Thus the more colourless a white diamond is, the rarer and more precious it is.

    An international standard attributes the letter "D" to totally colourless diamonds, with the remaining letters used to measure tints appearing in the stone.

    CUT
    The cut is the element which enhances a diamond's qualities, thus revealing its incomparable brilliance.
    Excellent proportions combined with perfectly symmetrical facets enable light to be captured and to reveal the carefully-selected stone's true brilliance.

    CARAT
    The word "carat" refers to the seeds of the carob tree, used in Antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grammes.

    • Clarity
    • Colour
    • Carat



    CERTIFICATION
    For each centre diamond of a weight equivalent to or greater than 0.25 carats, CHANEL Fine Jewellery provides a certificate issued by the internationally renowned laboratory of the GIA (Gemological Institute of America).

    (In exceptional cases, certain certificates are issued by the HRD: "Hoge Raad voor Diamant")
    This certificate is a veritable identity card for each stone, indicating its composition in terms of the 4Cs, but also providing a body of supplementary information attesting to the exceptional quality of a CHANEL Fine Jewellery diamond.

    CHANEL Fine Jewellery encourages respect for strict ethical standards in terms of sourcing.
    All diamonds sold in CHANEL Fine Jewellery Boutiques come from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations.
    Under the guarantee system instituted by this process, each partner undertakes to provide a certificate attesting in writing that the diamonds are sourced from non-conflict countries.
    This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.
    www.kimberleyprocess.com

  • HOW CAN I OBTAIN A CHANEL FINE JEWELLERY CATALOGUE?

    You can obtain a catalogue in any CHANEL Fine Jewellery Boutique. To find your nearest Boutique, please visit our store locator.

  • HOW CAN I CHOOSE THE RIGHT SIZE FOR MY CHANEL FINE JEWELLERY PIECE?

    In order to help you to choose the size that fits you perfectly, our expert advisers are ready to help you in all CHANEL Fine Jewellery Boutiques.
    To find your nearest Boutique, please visit our store locator.

  • IS IT POSSIBLE TO ADJUST THE SIZE OF MY CHANEL FINE JEWELLERY PIECE?

    For any adjustments you may wish to have made to your CHANEL Fine Jewellery piece, speak to one of our experts in any CHANEL Fine Jewellery Boutique.

    To find your nearest Boutique, please visit our store locator.